There are three "official" ways of reporting problems and getting help. There may exist other news groups or mailing lists dedicated to CyberStorm/PPC, Blizzard/PPC and/or Linux(/APUS) than the ones described in this section. Don't expect any of the developers to read those - reporting problems by any other media than those described in this section is just as likely to be successful as reporting them to your mother (my apologies to any Linux/APUS hacking mothers out there :)
Before reporting a problem, please read the section about etiquette!
Mention that you run Linux/APUS if you are posting a generic Linux question to the news group. Your problem may be Linux/APUS specific and you will help other readers realize that if you properly identify the Linux port you are using.
To help others help yourself, always include as much information about the problem as possible. See the section called Kernel Debugging in Chapter 14.
Keep your postings in a positive and friendly tone and don't expect the problem to be fixed right away. What is likely to happen is that someone will suggest solutions to your problem: you may be asked to try things you have already attempted (but didn't mention - be very informative!), you may be asked to test special versions of the kernel or the application. It's not guaranteed that your problem will be solved, but with a bit of luck it will be. Above all, be patient, understanding and positive - the developers may be working on other things, helping others with their problems, trying hard to have a life, or simply be clueless about the nature of your problem.
Do not send questions like "I cannot boot Linux on my Amiga. What's wrong?". You cannot expect anyone to answer such postings, especially because there's no way anyone can be helpful without first making enquiries about your system - save yourself and others the inconvenience: supply as much information as possible.
Please don't spam the kernel list or the news group with stories about how poor you think the Linux/APUS support is, or how the developers lack dedication. The only thing you get out of this is a bad reputation - it doesn't make it easier for us to support devices we don't have.
The same goes for failing applications and/or generic kernel problems; if none of the developers are using a particular feature of the kernel or application it is hard to ensure that it is working properly. Again, it's your responsibility to help.
Please read existing documentation before posting questions. Even though some helpful person will probably answer a frequently asked question, it's impolite (on your part) to expect others to spend time helping you when you cannot be bothered to take the help people have already offered you in form of FAQs, manuals and previously answered questions. Start by looking in the directory /usr/doc/HOWTO on a RedHat machine which may contain the answers you are looking for. If possible, it's always a good idea to search news group and kernel list archives for a solution to your problem. See the links page (Chapter 12).